Dubai Model Centre Assesses Dubai's Government Services

The Dubai Model Centre, a part of the Dubai Executive Council, has completed an assessment of the Government of Dubai’s services, including websites, smart applications and contact centres, according to WAM.

The services were evaluated in parntership with Digital Dubai as part of a wider assessment of the Hamdan Bin Mohammed Public Services Programme in accordance with the implementation of “Services 360” and the Digital Transformation Strategy under the “One Government” concept.

Public services in Dubai are being developed through the “Services 360” programme, which covers areas such as family, transport, housing and business organisation.

Previously, the Dubai Model Centre assessed the initiative of four shared services between 17 local governments, three federal agencies, three private sector companies and 17 call centres, as well as 38 websites and 25 smart applications linked to Dubai government.

Eman Al Suwaidi, Senior Director of the Dubai Model Centre, said:

We will continue to improve government services to keep pace with future requirements. The Dubai government has set ambitious goals for its services, including 100 percent proactive and automated services; 90 percent integrated services; and 90 percent service provision without the physical presence of the customer.

Starting in 2011, more than 1,078 meaningful initiatives have been undertaken to improve more than 412 services in the Emirate.